Returns & Exchanges

Last updated: October 1, 2026

At a glance

You may request a return for any reason within 60 calendar days of delivery. Contact support with your order number, the item and the reason for the request. The time window applies to every product sold by TeePalace. You do not need to invent a defect when you simply want to return a size or color that does not suit you.

1. Your 60-day window

2. Start with authorization

Please request return instructions before shipping a parcel. We will identify the correct return destination and the information needed to match the parcel to your order. The business contact address is not automatically a return address. A return request and a parcel shipment are different steps: keep the written instructions and your shipping receipt.

3. Sending your item back

After authorization, the default ship-back period is 14 days. Pack the item so it can travel safely, include the order reference requested in your instructions and keep proof of shipment. Tell us if you cannot meet the stated deadline so the situation can be considered before it expires. Do not include unrelated items or original payment documents in the parcel.

4. Who pays return shipping

For our error, including damaged, defective, incorrect or not-as-described goods, return shipping is free through a prepaid label or reimbursement arrangement. For a change of mind, including size or color exchanges, you pay the cost of returning the item and we pay the shipping of an approved replacement. There is no restocking fee.

5. Exchanges and unavailable options

An exchange is subject to availability of the replacement item and size. Identify the desired replacement clearly so we can check it before you return the original. If the selected replacement cannot be supplied, discuss a refund or another available option with support. Do not assume that a different garment family has identical fit or measurements.

6. Refunds after a return

Refunds are separate from the physical return process. Once a return has been received and inspected, or another claim has been approved, the approved refund is issued to the original payment method within 7 calendar days after approval. Read the refund page for payment-specific tracing steps. This page does not authorize a refund to an unrelated person or a different payment account.

Contact and related guidance

Contact [email protected] with a specific question. Read our contact guidance, returns process and refund policy for the relevant details.

Work through a return or exchange

Choose the route that matches your situation

A return sends an item back for an eligible remedy. An exchange asks for another available item or option. A refund returns approved money to the original payment method. Explain which outcome you want when you contact us, because the practical steps are not always identical. You can ask for help deciding which route applies without having to describe a change of mind as a defect. The 60-day request window covers every product sold by TeePalace, and a clear account of your situation helps the conversation focus on the appropriate next step.

Record the delivery date

Keep the delivery date with your order reference. The return request window is 60 calendar days from delivery, rather than from the day you first browsed the product or put it into a cart. If you are unsure which date applies because a parcel arrived in more than one part, explain that circumstance to support. Do not alter a tracking record or invent an earlier enquiry. A factual timeline lets the request be reviewed against the actual order. Contact us before the window expires instead of assuming a later parcel handover will establish when the request was made.

Describe a change of mind honestly

You may request a return because you no longer want the item or because the selected size or color does not suit you. Explain the reason in ordinary terms so the applicable shipping arrangements can be understood. There is no need to claim damage when the garment is intact. A change-of-mind return is different from a store error or a damaged arrival, especially when considering who pays for return shipping. State whether you prefer a refund or an available exchange, and wait for the actual instructions before sending the item.

Identify the selected option

Include the design name, garment family, size and color from the order line. A return described only as the black garment may be difficult to distinguish when an order contains several items. If you received the correct selected size but dislike its fit, say that clearly. If the received label or option differs from the order, provide that detail too. A size label does not establish a specific measurement, so a fit concern should describe the observable issue rather than rely on an invented chart or on the appearance of a generated styling photograph.

Explain a damaged or incorrect arrival

For a damaged item, describe what you observed when opening the parcel and provide a full garment view plus a clear detail photograph where useful. For an incorrect item, compare the order line with what arrived, including the design and selected option. Keep packaging and relevant labels while the concern is reviewed. Our policy provides free return shipping for a store error or damaged item. Support should explain the applicable arrangement for your case before you purchase a label or assume that an unverified address is the correct return destination.

Do not treat mockup differences as measurements

Product pages disclose that their images are generated design mockups. Folds, lighting and styling are not measurements of the finished garment, and accessories in a lifestyle image are not part of the purchase. If an artwork, item or selected option appears incorrect, describe that specific difference and provide clear evidence. You can still request a return because the item does not suit you. Distinguishing a concrete fulfillment problem from a preference or a mockup appearance helps the requested remedy be considered without making unsupported claims about the garment.

Ask for the actual return destination

A return destination must come from the instructions for your particular request. Do not mail a parcel to an address copied from a sample policy, guessed from a domain registration or assumed from the origin label on the package. Those details may not identify the return route. Keep the written destination and any reference supplied with your order records. If the address is incomplete or unclear, ask for clarification before sending. Contacting support first helps avoid a parcel being sent somewhere that cannot associate it with the return request.

Clarify the shipping cost before buying a label

Change-of-mind return shipping is the customer’s responsibility under this policy; a store error or damaged item has a free return-shipping arrangement. Tell support why you are returning the item so that distinction is clear. Free eligible outbound shipping does not automatically mean every return label is free. Ask about the applicable instruction before paying a carrier. We do not publish a fictional universal label or fixed carrier cost. The practical expense depends on the actual return route and service you select or the arrangement provided for an eligible store-error claim.

Prepare the item thoughtfully

Follow the instructions supplied for the return and pack the garment so it can travel without avoidable damage. Protect it from moisture and keep the package closed securely. If support asks for an order or return reference inside the parcel, make that reference readable without including unnecessary financial or identity information. Do not write directly on the garment to identify your case. If you have concerns about an item’s condition, explain them before sending it rather than attempting repairs or alterations solely to make the return appear different from how it actually is.

Keep a record of parcel handover

Keep the receipt or tracking reference supplied when you hand over the return parcel. That record can help distinguish the date you requested a return from the date you actually posted it and the later date it reaches the destination. A parcel handover is not itself confirmation that the item has been received or that a refund has been approved. If tracking does not update or the parcel is returned to you, contact support with the reference and actual status. Do not invent a delivery confirmation based on an estimated arrival date.

Return only the items discussed

If you are returning one item from a larger order, identify it and follow the instructions for that item. Do not assume that adding unrelated products to the parcel will create additional return requests. Likewise, if support has discussed several items, confirm whether they should travel together or need separate references. This policy does not claim that every order or return uses one parcel. A clear item list protects the distinction between products you are keeping, products you are returning and any exchange you have requested.

Make an exchange request specific

For an exchange, name the design, garment family, size and color you would like instead. An exchange request does not prove that the replacement option is available or reserve it automatically. Support should explain the actual available choice and arrangements before you rely on it. Store-paid exchange outbound shipping is included under this policy, while a change-of-mind return leg remains the customer’s responsibility. Ask about any price difference where the requested item or size has another listed price; do not assume that all options have identical prices.

Consider the fit question before exchanging

If you are exchanging because of fit, use the opportunity to ask for the item-specific information that matters to you. Describe the dimension or amount of room you need and whether you are choosing a T-shirt, crewneck or hoodie. Do not infer exact measurements from a different garment family or a model photograph. A familiar garment measured consistently can give your question useful context. An exchange can address your preferred selection, but a size recommendation should not be presented as certain when verified garment measurements are unavailable.

Separate a replacement from a refund

A replacement or exchange is an item remedy; a refund is a money remedy. Explain which one you are requesting and read what the reply actually confirms. A message agreeing to review a photograph is not the same as an approved refund, and a return instruction is not proof that a replacement has dispatched. If you change your preferred outcome during the conversation, tell support clearly before relying on an earlier instruction. Keeping those stages distinct helps you understand what has happened and which step, if any, still needs confirmation.

Understand the review after receipt

When a returned item arrives, its receipt and the relevant facts can be reviewed against the request. A carrier delivered event may help identify arrival but should not be treated as a separate refund approval. Support can explain whether any further information is needed. There is no restocking fee under this store policy. Do not interpret a request for clarification as an automatic rejection, and do not claim approval without a specific confirmation. Keep your request, delivery record and any remedy confirmation together so the sequence remains understandable.

Follow the approved refund separately

Approved refunds are processed to the original payment method within 7 calendar days. The refund page explains that money stage separately from the physical return process. If you are checking a refund, provide the approval date and relevant order reference rather than only the return tracking number. A payment provider may display its own pending or completed status. Never send your full card number, password or security code by email to obtain a refund. A support conversation should identify the approved transaction without collecting credentials that are unnecessary to review it.

Raise a disagreement with the missing fact

If an instruction or decision seems inconsistent with your circumstances, explain the particular fact that you believe was missed. You might need to correct the delivery date, identify a different received item or clarify that the request concerned a store error. Include the existing order and conversation reference so the explanation can be reviewed in context. A clear factual reply is more useful than starting several separate messages with incomplete information. This policy describes the store process and does not ask you to give up any rights that apply to your purchase.

Use the support route for unresolved steps

Contact TeePalace if you cannot identify the return destination, understand an exchange option or determine whether a remedy was approved. State the stage you have reached and the question you need answered. You do not need to repeat every product description or forward unrelated private correspondence. The contact, shipping and refund pages provide related guidance, but reading those pages does not create a return authorization or a paid order. Keep the actual instructions for your case and seek clarification where a practical step remains uncertain.

Contact TeePalace or read the refund policy and size guidance.

Approved refunds are issued to the original payment method within 7 calendar days after approval. Payment-provider posting may take longer; this issuance commitment is not a guarantee that a bank or provider account will display the credit within the same period.