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\nEmail support@teepalace.com for sizing, product, shipping or order assistance. You can also use the support-ticket page, which explains how to send a complete request through your email app. TeePalace’s provided contact address is 10938 S Tripp Ave, Oak Lawn, IL 60453, USA. Please contact us before returning goods; a business contact address is not a return authorization.
\nEmail support@teepalace.com for sizing, product, shipping or order assistance. You can also use the support-ticket page, which explains how to send a complete request through your email app. TeePalace’s provided contact address is 10938 S Tripp Ave, Oak Lawn, IL 60453, USA. Please contact us before returning goods; a business contact address is not a return authorization.
\nInclude the product name, selected size and any question you would like answered. If you need a garment measurement, identify which measurement matters to you, such as body width or length. Do not rely on a universal size chart across different garment families. We can ask for item-specific information rather than guessing a measurement.
\nInclude your order number and the email address used for the order. State whether your request concerns a change, cancellation, tracking, damaged goods or a return. Please describe the issue in one message when possible so the team can see the full situation. Do not send your full card number, password, account login or unnecessary identity documents.
\nFor damaged, defective or incorrect items, include clear photographs of the issue, the whole item, packaging and shipping label where relevant. Keep the original packaging while your request is reviewed. If a photo contains personal information unrelated to the issue, crop or cover it before sending. Do not dispose of a disputed item until you receive instructions.
\nA response-time guarantee has not been verified, so this page does not promise an invented service level. For time-sensitive changes, put the order number and requested action in the email subject. Sending a request does not by itself confirm a cancellation or address change; wait for confirmation. If a parcel has already shipped, a requested change may no longer be possible.
\nContact support@teepalace.com with a specific question. Read our contact guidance, returns process and refund policy for the relevant details.
\nTell us what you are trying to decide or resolve in the first sentence of your message. A question about the width of a hoodie needs different information from a parcel that has stopped updating. Naming the problem clearly lets the conversation begin with the relevant facts. You can include more than one concern, but separate them into short paragraphs so an urgent address correction is easy to find alongside an ordinary product question. There is no need to write a formal complaint to ask for practical shopping help.
\nInclude the product name or link when asking about an item. Several TeePalace designs use an amber and ivory palette on black, so a description such as the black shirt may not identify your selection. A link to the individual product page helps distinguish an artwork question from a garment question. If you are comparing two designs, send both names and explain which detail matters to you. A screenshot can help when a page looks different on your device, but it should not replace the name of the item.
\nSay whether your question concerns a T-shirt, crewneck sweatshirt or hoodie. The same size label does not establish identical measurements across garment families. A question about layering room or sleeve length is especially useful when it names the type of garment. If you want an artwork in another garment family, describe that request rather than assuming the catalog already offers it. Support can discuss what is actually available; a message requesting another version does not create an order or promise a future release.
\nDescribe the fit you prefer and the measurement you need confirmed. For example, you might want the flat chest width and body length for one listed size, or enough room to wear a layer underneath. Do not send intimate photographs or unnecessary body information. Measurements of a familiar garment can provide useful context if you say how they were taken. We will not treat a generated model photograph as a size chart. A product-specific answer depends on verified measurements rather than guessing from a label or an image.
\nIf a fabric composition, garment weight, print process or blank model is essential to your decision, ask about that exact fact before ordering. A visually realistic mockup does not verify any of those specifications. Explain whether you need the information for comfort, care or another practical reason so the reply addresses your concern. We prefer a clearly identified unanswered question to an attractive but unsupported claim. Do not interpret an artwork description as a promise about the technical construction of the finished garment.
\nFor an existing order, include the order number and the email address used at checkout. If you cannot find the reference, tell us the approximate order date and item name so the enquiry has useful context. Do not send a full payment card number or a bank login to prove that you ordered. An order reference identifies the transaction; it is different from the product SKU and from a carrier tracking number. Keeping these references separate helps avoid searching for a parcel using a catalog code.
\nState whether you want information, an address change, a return, an exchange or help with a damaged item. A photograph alone may show an issue without explaining the remedy you prefer. We can review the circumstances and the applicable policy, but knowing your requested outcome makes the conversation more useful. If you are unsure which route applies, describe what happened and ask which next step is appropriate. A request for assistance does not automatically cancel an order, authorize a replacement or confirm that a refund has been processed.
\nWhen you receive a reply about a particular issue, continue in the same conversation where possible. The existing thread retains the product reference, previous explanation and any instructions already provided. Starting several unrelated messages can separate facts that should be reviewed together. If a new detail changes your original request, add it clearly with its date. You can also explain that you contacted us earlier and include that reference. This advice is about keeping information connected; it does not require you to repeat private information in every reply.
\nFor an address correction, provide the order number, the original destination and the corrected destination in clearly labelled lines. Include the apartment or unit information and country where relevant. Do not simply write that the address is wrong without supplying the replacement. Contact us as soon as you notice the mistake because the available options depend on the actual order stage. A message being sent is not confirmation that the destination changed. Wait for a specific reply describing what could be updated before relying on the correction.
\nIf you want to cancel an existing order, identify it and state that cancellation is your requested outcome. Explain whether the request covers the whole order or one item. This prevents an ordinary question about delivery timing from being mistaken for a cancellation instruction. Available changes depend on the actual order status, so a cancellation cannot be promised merely because a message was sent quickly. Read the cancellation and change page for the process, and keep any confirmation you receive with your order records.
\nFor a shipping enquiry, tell us the destination country, tracking reference if one was supplied, and the date of the most recent carrier update. Copy the short status message rather than sending your entire account history. Distinguish a parcel with no new scan from one marked delivered that you cannot locate. Those situations call for different checks. An estimate on a shopping page is not evidence of the location of a particular parcel. Support needs the actual order and tracking facts to discuss what happened.
\nIf the tracking record says delivered but you do not have the parcel, explain when you checked and whether a household member, reception desk or usual safe place has been consulted. Do not publish your full address in a public comment or social post. Send the relevant details through the support conversation. A delivered scan and your report should both be considered; neither alone explains where the item is. Tell us about any carrier notice or delivery photograph that may help identify the location without speculating about fault.
\nFor a damaged item or packaging issue, use well-lit photographs that show the whole garment and a close view of the concern. A picture of the shipping label may help identify a parcel, but conceal unrelated personal details if they are not necessary. Explain whether the damage was visible when the parcel arrived and keep the packaging while the issue is reviewed. Do not cut, alter or discard the item solely to demonstrate the problem. Support can explain what information is needed before any return or replacement arrangements are made.
\nIf the item appears different from what you selected, provide the order line, chosen size and color, and a description of what arrived. Include a clear photograph of any relevant label and the full graphic. The product pages disclose that their images are generated design mockups, so a pose or fold is not a specification of the finished garment. A different design, missing item or incorrect selected option is a concrete issue to identify. Describe the observable difference without having to decide its cause yourself.
\nContact us about a return before sending a parcel. Include the delivery date, order reference, item and preferred outcome. Eligible return requests can be made within 60 days of delivery under the store policy. The reply should explain the applicable instructions and destination for your case. Do not use a sample address, a parcel origin label or an address guessed from the website as the return destination. An organized enquiry helps distinguish the request date from the later parcel handover and keeps the process understandable.
\nIf you are considering a return or exchange, ask which shipping costs apply to your circumstances before purchasing a label. Our policy distinguishes a store error or damaged item from a change-of-mind return. Explaining the reason and requested outcome allows that distinction to be reviewed. Do not assume that free outbound shipping makes every return label free. Likewise, do not pay an unexpected charge based only on a message claiming to be support. Confirm the instruction in the same legitimate conversation about your order.
\nTell us whether you are asking about eligibility, an approved refund or money that has not appeared on the original payment method. Include the approval date if one was provided. Our policy states that approved refunds are processed within 7 calendar days; a return request alone is not evidence that a refund has already been approved. A payment provider may display separate pending or completed entries. Share only the relevant transaction reference and status, with sensitive numbers concealed, so the question can be considered without collecting unnecessary financial information.
\nIf a shopping control does not work, include the product, selected options, device type and the step where the problem occurs. A short description such as size selected but button still unavailable is more useful than the site is broken. You may attach a screenshot with private details hidden. An unavailable payment method should not be solved by sending card details in an email. Contact support for information about payment availability and avoid repeating payment attempts when you cannot tell whether a previous attempt created an order.
\nSupport enquiries should never contain your password, a one-time sign-in code, the security code from a card or credentials for another account. If someone asks for those details while claiming to help with TeePalace, stop and verify the communication through the contact route on this site. You can usually describe an account problem with the account email and an explanation of the screen you see. Do not forward a complete inbox or a document full of unrelated identity details when a narrow description will address the question.
\nSend only images or documents that help explain the specific issue. A full garment photograph and a detail photograph may be enough for an artwork or damage enquiry; dozens of nearly identical images can hide the important view. Use readable files and mention what each one shows in the message. Check that attachments do not expose another person or unrelated private information. If a file is too large or cannot be opened, explain its contents in words and ask how to provide the necessary evidence through an appropriate route.
\nIf a page, image or shopping control is difficult for you to use, describe the barrier and the information you need. You can request a written description of an artwork or explain that a control is hard to operate with your device. Tell us the browser or assistive tool if you know it, but you do not need to disclose a medical diagnosis. A useful accessibility report identifies the page and the task that was interrupted. We can then consider the specific shopping difficulty rather than infer what assistance would help.
\nFor a gift, ask about the item and delivery circumstances before making assumptions about packaging or arrival by a particular event. State the destination country and the date that matters to you. We do not treat an event date as a guaranteed delivery commitment unless an actual confirmed service supports it. The recipient may prefer another size or garment family, so review the size and returns guidance too. Your support message can focus on the practical shopping decision without including the recipient’s full private address at this early stage.
\nIf you believe an artwork or other material raises an intellectual-property concern, identify the exact page and the material in question. Explain your relationship to the work and provide information that makes the concern understandable. Avoid sending vague accusations about the entire catalog when a specific image is involved. The intellectual-property and DMCA pages describe their respective routes in more detail. An ordinary design question and a formal rights notice are different requests; making your purpose clear helps the enquiry be considered through the appropriate process.
\nA support reply may request another fact, describe available options or confirm a completed action. Read which of those it actually does before taking the next step. If an instruction is unclear, quote the sentence and ask for clarification. Keep a copy of any return destination, approval or change confirmation that applies to your order. We do not publish invented response hours or promise an unsupported reply time here. Clear references and a continuing conversation give your enquiry the best chance of being understood without adding unnecessary personal information.
\nBrowse the Help Center, shipping guidance, returns and exchanges and refund information.
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